Payment Terms, Return & Refund Policy
Last Updated: November 28, 2025
1. Payment Terms
To confirm your booking and ensure the procurement of high-quality ingredients, we require advance payments based on the service type:
- One-Time Event Catering: A 50% advance payment is required immediately following the successful completion of the tasting session to lock in your event date.
- Recurring Corporate Catering (Subscriptions): For daily or weekly recurring orders, we operate on a monthly billing cycle. A 30% advance payment for the upcoming month’s estimated value is required at the start of the billing period.
2. Cancellation & Refund Policy
We understand that plans can change. Our refund policy is designed to be fair while covering the costs of preparation and reserved resources.
One-Time Event Catering
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10+ Days Before Event If you cancel more than 10 days prior to the event date, 90% of the advance amount is refundable. A 10% cancellation charge applies to cover administrative costs.
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3 to 9 Days Before Event If a refund request is made within 3 to 9 days of the event date, 50% of the advance amount is refundable.
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Less than 3 Days Cancellations made less than 72 hours before the event are generally non-refundable due to raw material procurement and preparation.
Recurring Corporate Orders
For subscription-based services, we offer flexible cancellation terms:
- If you choose to cancel your recurring subscription, the full advance amount is refundable.
- Note: Applicable tax liabilities (GST) already processed or incurred will be deducted from the final refund amount.
3. Processing Refunds
Approved refunds will be processed within 5-7 business days back to the original payment method. For corporate accounts, credit notes may be issued upon request for future billing cycles.
4. Contact for Cancellations
To initiate a cancellation or refund request, please contact your dedicated account manager or reach out to us at:
Momo Chutney AccountsEmail: accounts@momochutney.in
Phone: +91 861 844 0077